luminovainfotech

AI

AI Managed Services

Reliable AI in production, operated by experts

AI systems drift, models change, and tools deprecate. We operate AI in production for organizations that don't want to build a full AI platform team — monitoring, iterating, and keeping things reliable so internal teams can stay focused on the business.

What we deliver

AI Managed Services capabilities, end to end

24×7 monitoring and incident response

End-to-end monitoring of AI systems with on-call coverage and defined response SLAs.

  • Latency, error, cost, and safety-metric monitoring
  • Alerting with severity tiers and escalation paths
  • Incident response and post-incident reviews
  • Capacity planning and rate-limit management

Model and prompt operations

Continuous iteration on prompts, retrieval, and models — measured against your evaluation suite.

  • Prompt engineering and A/B testing
  • Retrieval tuning and index refresh management
  • Model version upgrades with eval gating
  • Cost optimization via caching, routing, and tier selection

Data and integration upkeep

The data and APIs your AI depends on change constantly. We keep ingestion, embeddings, and integrations healthy.

  • Ingestion pipeline monitoring
  • Re-embedding and index rebuild scheduling
  • API contract change management
  • Data quality and freshness SLOs

Quarterly business review

A cross-functional QBR on what shipped, what improved, and where to invest next.

  • KPIs vs targets across reliability, quality, and cost
  • Incident retrospective and corrective actions
  • Roadmap of upcoming improvements
  • Benchmark against new model and tool releases

How we work with you

Engagement shapes

Three typical ways we engage on ai managed services — adapted to your scope, timeline, and team.

Monthly retainer

Co-pilot Operations

Operate a single internal copilot or RAG system in production.

Monthly retainer

Agent Operations

Operate production agent systems including tool integrations and runtime monitoring.

Monthly retainer

AI Platform Operations

Operate the underlying AI platform — model gateways, eval infrastructure, governance tooling.

Tools & technologies

Built on what your teams already know

We work with industry-standard tooling and open standards — no proprietary lock-in.

Observability
LangSmithBraintrustDatadogOpenTelemetry
Cost & routing
PortkeyOpenRoutercustom gateways
Eval & QA
PromptfooRagascustom regression suites

Let's talk

Tell us what you're building.

Share the shape of your initiative and we'll respond within one business day with a tailored point of view — and the names of the senior people who would lead the work.

Opens in your email app — review and click Send.